Last updated: [3rd August 2026]
Waywrd (“we”, “our”, “us”) operates the website waywrd.co.uk and provides housing support services, financial guidance tools, and user communication features. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or access any of our services.
By using Waywrd, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Name
- Email address
- Phone number
- Messages sent through our contact or sign‑up forms
- Housing preferences or support requests
- Financial information you choose to enter into our AI billing app
- Any documents or details you submit for housing or mortgage guidance
Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Respond to your messages and support requests
- Provide personalised housing assistance
- Help match you with accommodation or mortgage options
- Improve our website and services
- Operate our AI billing and financial management tools
- Communicate updates, guidance, or important notices
- Maintain security and prevent misuse of our platform
We do not sell your personal information.
3. Contact Forms and Communication
When you submit a message through our contact form, your information is sent directly to our email inbox. We use this information solely to respond to your enquiry and provide support.
4. Cookies and Tracking Technologies
Waywrd uses cookies to improve user experience, analyse website traffic, and ensure the site functions correctly. You can disable cookies in your browser settings, but some features may not work properly.
5. Data Storage and Security
We take reasonable steps to protect your information from unauthorised access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute protection.
6. Sharing Your Information
We may share your information only when necessary:
- With trusted service providers who help operate our website
- With housing partners or mortgage advisors only if you request this
- When required by law or to protect our rights
We do not share your data for marketing by third parties.
7. Your Rights
As a UK user, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data
- Withdraw consent at any time
- Request limits on how your data is used
To exercise these rights, contact us at: [your email]
8. Links to External Websites
Waywrd may contain links to third‑party websites. We are not responsible for their privacy practices or content.
9. Children’s Privacy
Waywrd is not intended for users under the age of 16. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Email: [[email protected]]
Website: waywrd.co.uk